Refund policy

Limerelle is operated by ALDERSTEEL LTD, company number 17243968.

Business address: 5–25 Ullin St, London E14 6PN, United Kingdom.
Email: support@limerelle.com
Telephone: +44 20 4855 0333

Contact customer service before returning an item. Return instructions are supplied after your request is reviewed.

30-day returns

In addition to your statutory rights, Limerelle accepts return requests made within 30 days after delivery, subject to this policy. This commercial offer does not restrict your legal rights for faulty or misdescribed goods.

Statutory cancellation right

For most online purchases, UK consumers may cancel without giving a reason within 14 days after receiving the goods. Notify us by an unambiguous statement sent to support@limerelle.com, then return the goods within 14 days after notifying us.

Return conditions and procedure

Contact us before sending anything and include your order number. We will provide the applicable postal instructions. Keep proof of postage. No restocking fee is charged.

During the statutory cancellation period, you may inspect an item as you would in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary. For the remainder of our 30-day commercial period, items must be unused, unworn, clean, complete and in their original packaging where supplied.

Return costs and faulty items

For a change-of-mind return, you arrange and pay return postage unless the law requires otherwise. If an item is faulty, damaged or incorrect, contact us promptly; Limerelle will cover reasonable return costs and provide the remedy required by applicable law.

Refunds

Approved refunds are made in GBP to the original payment method. For statutory cancellations, we refund within 14 days after receiving the goods back or receiving evidence that they were sent back, whichever occurs first. We may deduct diminished value where legally permitted. Standard outbound delivery charges are refundable where required by law; any premium-delivery uplift is not.

Exclusions

Legal cancellation exceptions may apply to personalised goods and sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed. These exceptions do not remove your rights where goods are faulty or misdescribed.

Model cancellation wording

To Limerelle / ALDERSTEEL LTD at support@limerelle.com: I give notice that I cancel my contract for the following goods: [goods]. Ordered on / received on: [date]. Order number: [number]. Consumer name and address: [details]. Date: [date]. Signature only if sent on paper.