Shipping policy

Limerelle is operated by ALDERSTEEL LTD, company number 17243968.

Business address: 5–25 Ullin St, London E14 6PN, United Kingdom.
Email: support@limerelle.com
Telephone: +44 20 4855 0333

Contact customer service before returning an item. Return instructions are supplied after your request is reviewed.

Delivery area and cost

We currently deliver only to eligible United Kingdom addresses accepted at checkout. Standard delivery is free on every order, with no minimum spend.

Estimated delivery times

• Order cut-off: 5:00 pm Europe/London time, Monday to Friday.
• Processing: 1–3 working days.
• Transit after dispatch: 5–12 working days.
• Estimated total: 6–15 working days.

Weekends and public holidays are not working days. Orders placed after the cut-off or on a non-working day begin processing on the next working day. Any different estimate clearly shown before purchase takes precedence.

Tracking and address changes

Tracking is provided after dispatch when available. The carrier may vary. Check your delivery address before ordering and contact us immediately if a correction is needed; changes cannot be guaranteed after processing begins.

Delays and missing deliveries

Contact us with your order number. Limerelle will investigate with the carrier and remains responsible for delivery in accordance with applicable consumer law. Unless another period is agreed, goods must be delivered without undue delay and within 30 days.